Refund policy

  • We offer a 30-days return period for your peace of mind. Approved items for return can be returned for a refund. All approved items will display a "30-days risk free returns" icon on their products pages.
  • To be eligible to return or exchange your item, your returned item must be in the same condition that you received it, undamaged with no alterations, along with all accessories that came with it (user manuals, power cords, stands etc.).
  • Unfortunately, we cannot issue a refund or exchange if you have had the item for more than 30 days and then have changed your mind. 
  • If you experience any product faults with your device, we will replace your product once you have provided us with sufficient photo / video evidence of the fault. If the product has been confirmed as faulty, we will then organise a replacement item of the same model. A majority of our devices include a 2 year product replacement warranty.
  • You must ensure to read and understand the product specifications and warranty period prior to purchasing.
  • The time it may take for your exchanged product to arrive at our return address may vary depending on where you live.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Additionally, we will notify you of the approval or rejection of your refund or exchange.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 2 - 5 business days, depending on your bank. 

All our exchanges or returns are subject to the following conditions:

  • You will be responsible for paying for your own shipping costs to return the product to us. 

Shipping costs on return: 
  • If change of mind / buyers remorse: Customers are responsible for any return shipping costs 
  • If faulty product: All our products have a replacement warranty. In order to be eligible for a replacement, you must provide us with photo / video proof of the fault. As soon as the photo / video evidence of the fault has been provided to us and has been approved, we will issue you a replacement. 

Refunds:

  • Refunds will be credited to the same account as the account from which the original payment was made.
  • If an order is having items returned for a refund and it included a free gift, the free gift is also required to be returned to be eligible for a full refund. If the free gift is not returned the full price of the gift item will be deducted from any refund provided.
  • Refunds will not be issued until the product has been returned to our return address in its original condition, including all accessories that came with it. 


Pre-Sale Purchase Policy
To ensure fairness and prevent abuse, we have implemented the following policy:
Items purchased at a pre-sale price are not eligible for upgrades or exchanges to the same or different item at the sale price.

Requirements to claim:
In order to process a warranty claim, you will be required to provide proof of the fault, which includes clear photos and a short video demonstrating the issue. Once the fault is verified by our production department, we will replace the defective unit in line with our warranty terms.

Need more help?
We are always happy to chat and give you a hand if needed. If you have any further questions or concerns, please contact us